Other Questions

What Are ESB Energy Events And How Do They Benefit Us

Energy Events are times when we have adequate available renewable energy you can take advantage of, or at times when we have less renewable energy available. There are two different types of Energy Events:

• Peak Events

• Flexibility Events

Peak Events

A "Peak Event" is when there are a lot of people using electricity at the same time and there is not enough renewable energy generation to supply electricity demand. This means that during Peak Events electricity may be more expensive, more carbon intensive, and it may be less secure.

Flexibility Events

A ‘Flexibility Event’ occurs in two scenarios in which we may ask you to be flexible with how and when you use your electricity:

When there is surplus renewable electricity generation, we may encourage you to take advantage of the available renewable energy as it is less carbon intensive at this time. When there is less renewable energy generation available, this is a good time to take control of your electricity usage by avoiding electricity-heavy appliances such as your tumble dryer, dishwasher and iron.

How to Earn Rewards

Once you are signed up, we will occasionally contact you by email or SMS to see if you can take action during Energy Events. These events occur at times when we have adequate available renewable energy you can take advantage of, or at times when we have less renewable energy available. If you can take the suggested action when asked, if your MPRN is linked to your ESB Networks Online Account and you complete a short survey after the event, you will be eligible for a reward in the form of a digital eGift Card.

What’s The Story With Energy Credits?

As announced in Budget 2025, domestic electricity customers who meet the eligibility criteria will receive a total of €250 electricity credit (inclusive of VAT) in 2 instalments of €125 (€114.68 + VAT) between 1 November 2024 and 28 February 2025.

The first credit will show on your next bill when it is applied, as long as you are registered with your energy supplier on the eligible date of 30th October 2024.

You do not need to call your energy supplier to get this credit. The credit will automatically be applied provided you are fully registered on the effective date. You will see the credit on your next bill.

If your account is in credit, the balance will move forward for future bills.